Frequently Asked Questions
Monday-Friday OPEN 9:30am to 5pm
Bank Holidays CLOSED
Returns and Exchanges
At 1stMX we pride ourselves on our customer service.
You can return any item to us within 30 days of receipt for any reason and get a full refund or exchange, no questions asked. The products must be in brand new condition, with all the tags and packaging.
In addition, if the error is ours or the goods are faulty we will also re-imburse any reasonable return carriage costs you incur.
If you would like to return anything or have any problems, please either call us on 01530 813000 or email us at returns@1stMX.co.uk we will help solve any problem to your satisfaction and advise how to proceed.
Unfortunately we cannot accept any goods where we have not been notified of a problem within 30 days.
Should you encounter any problems with your order you can get in touch with us through any of the means on our Contact page, your enquiries and problems will be sorted out by our experienced staff as soon as possible.
Help prolong the life of your motocross kit
All Motocross kits should be washed on a cool wash with NO fabric softener at all, use as little detergent as possible. Do not use a 2in1 type detergent as they contain fabric softeners.
Fabric softeners and/or too much detergent can break down the leather in the knee patches, leaving them slimy when wet. When they dry they harden and will eventually begin to crack and disintegrate.
This can also happen if the kit is dried over a radiator or tumble dried.
All kit should be washing line/airer dried only.
Too much detergent or a softener can also react with the dye in the kit and cause that to run into the rest of the garment so please bear this in mind when washing.
"We Try Harder" we care about our customers and are always striving to improve our service. If you have any advice as to how we can improve our service or have a problem with any service you have received, please tell us about it.