Returns and Exchanges
At 1stMX we pride ourselves on our customer service.
We offer a FREE returns service for any item/orders with a Nett value of over £50 (Mainland UK ONLY) and you can return any item to us within 30 days of receipt for any reason and get a full refund or exchange, no questions asked. The products must be in brand new condition, with all the tags and packaging.
If you would like to return anything or have any problems, please either call us on 01530 813000 or email us at returns@1stMX.co.uk we will help solve any problem to your satisfaction and advise how to proceed.
Unfortunately we cannot accept any goods where we have not been notified of a problem within 30 days.
We reserve the right to cancel any order for any reason up until receipt by the customer.
Should you encounter any problems with your order you can get in touch with us through any of the means on our Contact page, your enquiries and problems will be sorted out by our experienced staff as soon as possible.
"We Try Harder" we care about our customers and are always striving to improve our service. If you have any advice as to how we can improve our service or have a problem with any service you have received, please tell us about it.