Frequently Asked Questions & Terms And Conditions

Opening Hours

9am-5pm Monday-Friday
9am-3pm Saturday
Sunday Closed


Postage Costs

UK MAINLAND

All orders up to £50 - £3.95 carriage
All orders £50 and over - FREE carriage
Saturday delivery - £14.95 carriage

UK NON MAINLAND
1-2 day delivery

 All orders up to £50 - £6.95 carriage
All orders £50 and over - FREE carriage
Saturday delivery - Not Available

Please note we reserve the right to charge non mainland UK (Northern Ireland, Isle of Man, Guernsey, Jersey, The Scottish Islands and Highlands) orders up to the above cost, if you are unsure whether this applies to you, please contact us to verify shipping costs before ordering.

We will only charge these amounts where we are charged excess carriage charges by our couriers and you will be notified before shipping wherever possible. We will always endeaour to use the cheapest shipping method available and charge you the least viable carriage.

We cannot be held liable for any
consequential loss caused by late delivery or loss
by our carriers, only for the value of the lost goods.


Returns and Exchanges

At 1stMX we pride ourselves on our customer service.

You can return any item to us within 7 days of receipt for any reason

and get a full refund or exchange, no questions asked.

In addition, if the error is ours or the goods are faulty

we will also re-imburse any reasonable return carriage costs you incur.

If you would like to return anything or have any problems,

please either call us on 01530 813000 or email us at returns@1stMX.co.uk

we will help solve any problem to your satisfaction and advise how to proceed.

Unfortunately we cannot accept any goods where we have not been

notified of a problem within 7 days.

Should you encounter any problems with your order you
can get in touch with us through any of the means on our Contact
 page, your enquiries and problems will be sorted out by our
experienced staff as soon as possible.

 "We Try Harder" we care about our customers and are always
striving to improve our service. If you have any advice as to
how we can improve our service or have a problem with any 
service you have received, please tell us about it. We cannot fix
it unless we know there is a problem.